Shipping Information

FREE SHIPPING!

Yes, that is right! We offer FREE Shipping on all orders over AUD$100! 

We will always do our best to ensure you receive your purchased product/s in the fastest time possible!

However, due to our products occasionally going viral and being in high demand, we like to give you an estimated time frame that your product should arrive at its correct destination!

Please allow for the following:
  • 3-5 business days processing time.
  • USA, Australia, Canada, New Zealand, UK and Europe: 1-2 weeks.
  • Rest of the world - 2-3 weeks. 

Please note, due to COVID-19, all borders are slowly releasing imports which is why delivery takes longer. This is out of our control and should be considered upon purchasing.

Essential Oils

Please note: Due to shipping restrictions on oils, orders including oils will take longer to deliver in contrast to orders excluding oils. This is out of our control and should be considered upon purchasing.

COVID-19 CUSTOMS
Due to the current COVID-19 pandemic, the following countries are subject to their respective border controls:

  • Canada
  • Australia
  • United States of America
  • New Zealand
  • United Kingdom
  • Europe

The current border controls are creating a backlog of imports due to limited staff and also safe hygiene practices.

Please understand that we are working our hardest for our customers and are not at fault for any order being held up at your respective countries border customs.

    COVID-19 DELAYS

    Due to COVID-19, we are experiencing longer delays in our fulfilment and shipping. We ask that you please be patient during these times.

    The above is merely an estimated time frame, some products will come much sooner, and others will come within the above-mentioned time frames.

    If by the rare chance your product has not arrived in the given time frames, please contact us immediately so that we can promptly figure out the issue and come to a resolution!

    Please be assured that you will ALWAYS receive your package! That is our Miss Misty Guarantee!

    No matter what happens throughout the shipping process, we are always only a quick email away! Email us here!

      Please note - We are based in Australia and due to time differences we may not respond straight away, however we will always respond within 24-48 hours.

      Much Love,

      Miss Misty xx

      Where do you ship from? (UPDATE - 1/04/2020)

      We are based in Australia! We are based in Newcastle, NSW on the East Coast of Australia! 

      UPDATE - 1/04/2020

      We currently ship our products from our warehouse in China/Hong Kong

      In normal circumstances, we have an amazing and hard working team who manufacture, inspect, package and ship all of our products to us in Australia! 

      Once we receive all of the products, we then do a final quality check and proceed to hand pack all of our customers orders, ready for delivery! :)

      However, due to the current circumstances of COVID-19, for us to go through the above-mentioned standard procedure with all of the current border restrictions in place, it would take far longer for our customers to receive their orders! 

      We know the last thing our customers want is for slow shipping, therefore we made the decision, for at least the near future, to have our amazing team in China and Hong Kong to directly ship the orders out to all of our customers around the world.

      Please be assured the above process  in this current climate is 100% the faster and safer option for everyone! We also are still providing our usual 100% shipping and quality guarantee! 

      We thank you all in advance for understanding and being patient with us in this current global pandemic!

      We will all get through this together! <3

      Stay Safe xx

      Tracking Your Order

      Once you have placed an order with Miss Misty Boutique, you will automatically receive a confirmation notice to the email you have provided. Please be sure to always check your Junk/Spam folders, as sometimes the emails get caught in those folders. If you do not receive this email, please contact us.

      Once your order has been shipped, you will automatically be sent an email with your orders tracking number.

      Please follow this link below to track your order.

      *Please note: it may take a few days for the tracking to be active. If you have any issues with your tracking, please contact us.